Bugzilla – Bug 1927
Help > Generate Support Data has very confusing behavior
Last modified: 2021-02-11 11:26:05 UTC
On W10 with 2.3.2 (and 2.3.3 alpha) 1) Audacity is unresponsive (there is no progress dialog) for a mere 4.5 seconds 2) Then I get an information message >Language "en-GB" is unknown 3) Clicking the OK button leads to a debug report dialog 4) Clicking Ok brings a message >Audacity Support Data >Report generated to <location>
On macOS 10.14.5 with 2.3.2 (and 2.3.3 alpha) 1) Audacity is unresponsive (there is no progress dialog) for a mere 3 seconds with 2.3.3 With 2.3.2 the delay is 6 seconds and I get the spinning beachball 2) There is no info message as there is on Windows >Language "en-GB" is unknown 3) Instead goes straight to a debug report dialog 4) Clicking Ok brings a message >Audacity Support Data >Report generated to <location>
On both platforms I do not see B) from the steps - rather the screen repaints properly
On Linux, Audacity crashes within a few seconds. I've not tested a release build, but if it crashes there too, then this should be higher than P4 in my opinion (it's supposed to be a "diagnostic", but is not fit for purpose if the diagnostic crashes the application).
Created attachment 831 [details] Backtrace Backtrace attached.
Tested on W10 and macOS 11.2 Big Sur with Audacity 3.0.0 c3013af This now crashes on both platforms a) after 5 seconds inactivity on Windows a) after 3 seconds inactivity on Mac So because of the crash, upgrading to P1 Bug title changed from > Help > Generate Support Data Takes more than 30s (crashes in debug) to >> Help > Generate Support Data crashes Audacity
Fix committed in: https://github.com/audacity/audacity/commit/8a47799 I've added a progress dialog. I've also disabled collection of the stack trace and memory dump. Those two really weren't of much use in a release build anyway.
(In reply to Leland Lucius from comment #8) Tested on W10 with Audacity 3.0.0 907e830 a) Initially I get a progress dialog b) this stops at 3 seconds and remains on screen c) then straightaway the "Debug report preview" opens on-screen d) Pressing OK gives e) "Report generated to ..." message - and f) revival of the progress dialog with the green bar moving but the counter stuck at 3 seconds g) Pressing the OK on the "Report generated to ..." message gets rid of the dialog and the progress bar As this does not crash I shall demote this from P1 - but I think the state it's in deserves a P2 and ideally should be fixed for 3.0.0 - this really does not look good. Tested on macOS 11.2 Bug Sur with Audacity 3.0.0 907e830 Similar behavior on Mac but i)the progress dialog starts out OK ii) at Step c) above the progress dialog becomes blank iii) at steps f) to g) above the blank progress dialog overlays and hides the "Report generated to ..." message - and its OK button iv) so you have to move the null progress dialog away do you van access the OK button on the "Report generated to ..." message So on both platforms this seems to work - and doesn't take the inordinate time that this bug originally reported - but the GUI is well messed up.
Sorry about that Peter. I guess I should test on the Mac as well. Fix in: https://github.com/audacity/audacity/commit/52acaf6
(In reply to Leland Lucius from comment #10) Tested on W10 and macOS 11.2.1 with Audacity 3.0.0 11076f0 Now works properly on both platforms - and without the long delay that was originally reported in this bug thread,
